Terms of service


Terms of Service

Welcome to Erina. By accessing or using our website, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order. If you do not agree with these terms, please do not use our website or purchase products from us.

1. About Erina

Erina is a clothing brand that manufactures and sells women's clothing products through its online store. Our products are manufactured and prepared by us, and we make every effort to maintain consistent quality in the products we offer. Some products may have different processing, manufacturing, or dispatch timelines. Where applicable, the relevant information will be mentioned on the individual product page.

2. Use of Our Website

You may use the Erina website for personal and lawful purposes. You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorized access to any part of the website.
  • Copy, reproduce, modify, distribute, or commercially exploit our website content without permission.
  • Interfere with the security or normal functioning of the website.
  • Use our website in a way that may harm Erina, our customers, or our services.

We reserve the right to restrict or terminate access to the website where necessary.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate. However, colours may appear slightly different depending on your device, screen settings, lighting, or photography conditions. Product availability may change without prior notice. We also reserve the right to correct any accidental errors in product information, pricing, availability, or descriptions.

4. Pricing & Payments

All product prices displayed on our website are shown in Indian Rupees (INR), unless otherwise specified. We provide secure online payment options through the payment methods available at checkout, which may include UPI, credit cards, debit cards, net banking, and other supported payment methods. Cash on Delivery (COD) may also be available for eligible orders and locations. Payment must be successfully completed or confirmed before an order can be processed, except where COD is available.

5. Order Acceptance & Cancellation

Placing an order on our website does not necessarily mean that the order has been finally accepted. We reserve the right to cancel an order in certain situations, including product unavailability, incorrect pricing or product information, payment-related issues, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order. If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method or through another appropriate method. For order cancellation requests, please contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

6. Shipping & Delivery

Most Erina orders are processed and dispatched within 4–5 working days, unless a different processing or dispatch time is mentioned on the individual product page. Delivery time begins after the order has been dispatched and may vary depending on the customer's location and courier service. For complete information regarding shipping and delivery, please refer to our Shipping Policy.

7. Returns, Exchanges & Refunds

Erina provides a 7-day return and exchange policy, subject to the conditions mentioned in our Return, Exchange & Refund Policy. Eligible refund requests are reviewed and processed after the returned product and reported issue have been properly inspected. For complete details, please refer to our Exchange, Return & Refund Policy.

8. Intellectual Property & Copyright

All content available on the Erina website, including but not limited to:

  • Product photographs
  • Images and graphics
  • Text and product descriptions
  • Website design and layout
  • Logos and brand materials
  • Icons and other visual elements

is owned by or used by Erina with the appropriate rights or permissions. You may not copy, reproduce, modify, publish, distribute, sell, or commercially use our website content without prior written permission from Erina.

9. Brand Name & Brand Materials

Erina is our brand name, and our brand name, logo, designs, photographs, and other brand materials are intended for use by Erina in connection with our products and services. No permission is granted to use, reproduce, modify, or commercially exploit these materials without prior written consent from Erina.

10. Customer Information

When placing an order or using our website, you agree to provide accurate and complete information, including your name, delivery address, contact number, and email address where required. You are responsible for ensuring that the information provided by you is correct. For information about how we collect and use customer information, please refer to our Privacy Policy.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics services, or other service providers to operate our business and provide services to customers. These third-party services may have their own terms and privacy policies.

12. Website Availability

We try to keep the Erina website available and functioning properly at all times. However, temporary interruptions may occur due to maintenance, technical issues, server problems, internet connectivity, or other circumstances beyond our control. We do not guarantee that the website will always be available, uninterrupted, or completely error-free.

13. Limitation of Liability

Erina will make reasonable efforts to provide accurate information and reliable services. However, to the extent permitted by applicable law, Erina shall not be responsible for indirect or unforeseen losses arising from the use of the website or delays caused by circumstances beyond our reasonable control. Nothing in these Terms is intended to limit any rights or protections available to customers under applicable law.

14. Changes to These Terms

Erina may update or modify these Terms of Service from time to time. Any changes will be published on this page, and the updated version will apply from the date it is published.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us: Email: [support@erina.in](mailto:support@erina.in)
Contact Page: Erina Contact Page By using the Erina website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.