Refund policy
Exchange, Return & Refund Policy
At Erina, we want you to be happy with your purchase. We understand that sometimes a product may not be as expected, and we are here to help. We offer a 7-day return and exchange policy on our products, subject to the conditions mentioned below.
7-Day Return & Exchange
You can request a return or exchange within 7 days of receiving your order. If you receive a product that has a genuine issue, such as a manufacturing defect, wrong product, damaged product, or any other valid concern, please contact us as soon as possible. For any return, exchange, or refund-related request: Email: [support@erina.in](mailto:support@erina.in)
Contact Page: https://erina.in/pages/contact Our team will review your concern and guide you through the process.
How to Request a Return or Exchange
To help us understand the issue properly and resolve it quickly, please follow these steps:
- Contact us within 7 days of receiving your order.
- Email us at support@erina.in with your order details and explain the issue.
- We may ask you to record a clear video while opening or showing the parcel and product, depending on the nature of the issue.
- Please send the requested video and relevant photos to us by email.
- Our team will review the product and the issue before approving a return, exchange, or refund.
The video helps us properly investigate the condition of the parcel and product and allows us to resolve genuine concerns more efficiently. Please do not worry if you have a genuine issue. Our team will guide you through the process and try to make it as simple as possible.
Refund Policy
Refunds are available for eligible products after the product and the reported issue have been properly reviewed by our team. Once the returned product is received and inspected, we will determine whether it qualifies for a refund. If the return is approved, the refund will be processed within 7 days of the return being accepted or approved. The refund will generally be made to the original payment method used for the order, where applicable. For Cash on Delivery (COD) orders, we may request the necessary bank or payment details to process an eligible refund.
Exchange
If you would like to exchange a product, please contact us within 7 days of receiving your order. Email us at [support@erina.in](mailto:support@erina.in) with your order number and the reason for the exchange. Our team will guide you regarding the available exchange options and the next steps. Exchange availability may depend on product availability, size, colour, and other applicable conditions.
Product Condition for Return or Exchange
To be eligible for a return or exchange, the product should generally:
- Be unused and unworn.
- Be in its original condition.
- Have the original tags, packaging, and accessories, where applicable.
- Not have been washed, altered, damaged, stained, or used.
- Be returned with all items originally included with the order.
Products that show signs of use, washing, alteration, damage, stains, or other customer-caused damage may not be eligible for return, exchange, or refund.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Please keep the parcel, packaging, tags, and product safely until the issue has been resolved. Our team may request photographs or a video of the parcel and product to investigate the issue.
Return Review
Every return or refund request is reviewed individually. We do not want to create unnecessary inconvenience for genuine customers. If your concern is genuine and the product meets our return conditions, our team will assist you with the appropriate resolution. Depending on the situation, the resolution may include a return, exchange, or refund.
Important
- Return or exchange requests must be raised within 7 days of receiving the order.
- Please contact us before sending any product back. Do not send a product to us without receiving return instructions from our team.
- The product may be inspected before a return, exchange, or refund is approved.
- Please keep your order number and delivery details available when contacting us.
- In case of any issue, please contact us first so that our team can guide you through the correct process.
Contact Us
For any questions or to request a return, exchange, or refund, please contact us: Email: support@erina.in
Contact Us: Erina Contact Page We are always happy to help and will do our best to resolve genuine customer concerns in a simple and hassle-free manner. Erina reserves the right to update this policy when necessary. Any changes will be published on this page.