FREQUENTLY ASKED QUESTIONS
What is Erina’s return policy?
We offer a 7-day return policy on eligible products. If you’re not satisfied with your purchase, you can contact us within 7 days of delivery to request a return or exchange.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on eligible orders. You can choose COD during checkout if it is available for your location.
How can I choose the right size?
We offer sizes from XS to 6XL. Please check the size chart available on the product page before placing your order. If you’re unsure about your size, our support team can help.
How can I contact Erina for help with my order?
Our support team is always happy to help with orders, sizing, returns or any other questions. You can reach us through our Contact Us page.
How long does it take to receive my order?
We usually process and ship orders within 4–5 days. Delivery time may vary depending on your location and courier service.
What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order. Share the required details and parcel video with our support team, and we’ll help you with the next steps.