Privacy policy
Privacy Policy
Effective Date: 16 September 2026 At Erina, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit or use our website, place an order, contact us, or otherwise interact with Erina, and how we use that information. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information that you provide to us, including:
- Your name
- Mobile or phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your order
- Information you provide when contacting our customer support team
- Any other information you voluntarily provide to us
We may also automatically receive certain technical information when you visit our website, such as your device type, browser information, IP address, and website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders.
- Arrange shipping and delivery of your products.
- Process payments and provide payment-related services.
- Communicate with you regarding your orders, payments, delivery, returns, exchanges, or refunds.
- Respond to your questions and customer support requests.
- Improve our products, website, services, and customer experience.
- Prevent fraud, misuse, or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
- Send promotional or marketing communications where permitted and where applicable.
3. Payment Information
We use third-party payment service providers to process online payments. When you make a payment through our website, your payment information may be processed directly by the applicable payment provider. Erina does not intentionally store your complete credit card, debit card, UPI, or other sensitive payment credentials on our own systems unless specifically required and permitted for the relevant service. Payment providers may have their own privacy policies and terms governing the processing of your payment information.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our website, and improve the overall shopping experience. Cookies may also be used by third-party services that operate on our website. You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.
5. Sharing Your Information
We may share relevant information with trusted third-party service providers when necessary to operate our business and provide services to you. These may include:
- Payment service providers
- Courier and delivery partners
- Technology and website service providers
- Customer support or communication service providers
- Analytics and marketing service providers, where applicable
We only share information where reasonably necessary for the relevant service or business purpose. We do not sell or rent your personal information to third parties for their own purposes. We may also disclose information when required by applicable law, legal process, or a lawful request from an appropriate authority.
6. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Third-Party Websites & Services
Our website may contain links to third-party websites or use third-party services. If you access a third-party website or service through our website, that third party may collect and process your information according to its own privacy policy and terms. Erina is not responsible for the privacy practices or content of third-party websites that we do not operate or control.
8. Marketing Communications
Where applicable, we may send you promotional communications about our products, offers, or updates. You may choose to stop receiving promotional communications by following the unsubscribe instructions included in the communication or by contacting us. Please note that even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as your orders, payments, deliveries, returns, exchanges, or refunds.
9. Your Information & Requests
If you believe that the personal information we hold about you is incorrect or if you have a question regarding your personal information, you can contact us. You may also contact us regarding requests related to your personal information, subject to applicable law and our ability to verify the request.
10. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements. Any updated Privacy Policy will be published on this page with a revised effective date. We encourage you to review this page periodically for the latest information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us: Email: [support@erina.in](mailto:support@erina.in)
Contact Page: Erina Contact Page We will make reasonable efforts to respond to your request and assist you with your concern.